> ## Documentation Index
> Fetch the complete documentation index at: https://docs.powerdialer.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Get a call

> Fetch the latest call state after an event or when displaying a conversation in your integration. Requires `calls:read`. The path identifier is the `callSid` string, not the numeric `id` returned in collection rows. Access remains limited to the key's workspace and permitted owners.

The response includes disposition, talk time, original list attribution and permitted evidence. Add `recordings:read` or `transcripts:read` to receive their contents; otherwise the respective state is `restricted`. With permission, `unavailable` can mean delayed, uncaptured or removed evidence. Re-fetch after evidence-ready events. Also handle `call.disposition_updated`: disposition-only edits do not advance the call’s `updatedAt` field.

`404 not_found` deliberately covers missing, inaccessible and unattributed calls. A malformed identifier returns `400 invalid_request`. A recording marked available is a stored reference, not a playback guarantee; its URL can still be null. This read can be retried after transient failures without an idempotency key.

See [evidence handling](/guides/call-evidence#delayed-or-restricted-evidence).



## OpenAPI

````yaml /api/openapi.json get /calls/{id}
openapi: 3.1.0
info:
  title: PowerDialer API v2
  version: 2.0.0
  description: >-
    Connect your CRM, sales workspace or reporting tools to PowerDialer using
    scoped API keys. Manage contacts and calling lists, read call evidence and
    analytics, and receive signed events. All example records and IDs are
    synthetic; replace them with values from your workspace. Shared-key v1 is
    retired. API availability was verified on 2026-10-08; see /availability for
    historical data coverage. Legacy outbound webhooks use a separate contract.
servers:
  - url: https://api.migration.powerdialer.ai/api/public/v2
    description: Production API v2; availability verified on 2026-10-08.
security:
  - ApiKey: []
tags:
  - name: Authentication
  - name: Contacts
  - name: Calling lists
  - name: Imports
  - name: Calls
  - name: Synchronization
  - name: Analytics
  - name: Webhooks
  - name: Webhook deliveries
  - name: Incoming webhook payloads
paths:
  /calls/{id}:
    get:
      tags:
        - Calls
      summary: Get a call
      description: >-
        Fetch the latest call state after an event or when displaying a
        conversation in your integration. Requires `calls:read`. The path
        identifier is the `callSid` string, not the numeric `id` returned in
        collection rows. Access remains limited to the key's workspace and
        permitted owners.


        The response includes disposition, talk time, original list attribution
        and permitted evidence. Add `recordings:read` or `transcripts:read` to
        receive their contents; otherwise the respective state is `restricted`.
        With permission, `unavailable` can mean delayed, uncaptured or removed
        evidence. Re-fetch after evidence-ready events. Also handle
        `call.disposition_updated`: disposition-only edits do not advance the
        call’s `updatedAt` field.


        `404 not_found` deliberately covers missing, inaccessible and
        unattributed calls. A malformed identifier returns `400
        invalid_request`. A recording marked available is a stored reference,
        not a playback guarantee; its URL can still be null. This read can be
        retried after transient failures without an idempotency key.


        See [evidence
        handling](/guides/call-evidence#delayed-or-restricted-evidence).
      operationId: getCallsById
      parameters:
        - name: id
          in: path
          required: true
          schema:
            type: string
            minLength: 1
            maxLength: 200
          description: >-
            The callSid string from call history or a call event resourceId.
            This is not the numeric call row ID. Accepts 1–200 characters.
          example: call_example_789
      responses:
        '200':
          description: >-
            Current visible call state, including only the evidence the
            credential can read.
          headers:
            X-Request-Id:
              schema:
                type: string
                format: uuid
            RateLimit-Limit:
              schema:
                type: integer
            RateLimit-Remaining:
              schema:
                type: integer
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Call'
              example:
                id: 789
                callSid: call_example_789
                ownerId: user_example
                createdAt: '2026-10-07T12:00:00.000Z'
                updatedAt: '2026-10-07T12:00:00.000Z'
                contactId: 123
                contactName: Alex Morgan
                phoneNumber: '+12125550100'
                fromPhoneNumber: '+12125550101'
                direction: outbound
                callStatus: Conversation
                disposition:
                  type: Interested
                  notes: Requested a follow-up.
                listId: 456
                talkTimeSeconds: 150
                recording:
                  state: restricted
                transcript:
                  state: restricted
        default:
          description: >-
            Error. 400 invalid request; 401 invalid credential; 403 insufficient
            access; 404 not found; 409 state/idempotency conflict; 413 size
            limit; 422 verification failure; 429 rate limit (Retry-After
            seconds); 503 temporary service failure.
          headers:
            Retry-After:
              schema:
                type: integer
            X-Request-Id:
              schema:
                type: string
                format: uuid
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
              example:
                error:
                  code: invalid_api_key
                  message: API key is invalid, expired or revoked
                  requestId: 00000000-0000-4000-8000-000000000004
      x-codeSamples:
        - lang: bash
          label: cURL
          source: >-
            # Replace example resource IDs and ownerId with values from your
            workspace.

            : "${POWERDIALER_API_KEY:?Set POWERDIALER_API_KEY to your scoped API
            key}"

            curl --request GET \
              --url 'https://api.migration.powerdialer.ai/api/public/v2/calls/call_example_789' \
              --header "Authorization: Bearer $POWERDIALER_API_KEY"
components:
  schemas:
    Call:
      type: object
      properties:
        id:
          type: integer
          description: >-
            Internal numeric row ID used for pagination. Use callSid, not this
            field, in GET /calls/{id}.
        callSid:
          type: string
          description: Call identifier used in GET /calls/{id} and call events.
        ownerId:
          type: string
          description: PowerDialer member attributed to the call.
        createdAt:
          type: string
          format: date-time
          description: Call record creation time in UTC. Used by the from/to filter.
        updatedAt:
          type: string
          format: date-time
          description: Last API-visible update time in UTC.
        contactId:
          anyOf:
            - type: integer
            - type: 'null'
          description: Related contact ID, or null.
        contactName:
          anyOf:
            - type: string
            - type: 'null'
          description: Contact name recorded for the call, or null.
        phoneNumber:
          type: string
          description: Destination phone number recorded for the call.
        fromPhoneNumber:
          type: string
          description: Originating phone number recorded for the call.
        direction:
          anyOf:
            - type: string
            - type: 'null'
          description: Stored call direction, or null when absent.
        callStatus:
          type: string
          description: >-
            Stored call outcome or status. Do not treat this field alone as a
            verified sales conversion.
        disposition:
          anyOf:
            - type: object
              properties:
                type:
                  type: string
                notes:
                  type: string
              required:
                - type
                - notes
            - type: 'null'
          description: Recorded disposition type and notes, or null.
        listId:
          anyOf:
            - type: integer
            - type: 'null'
          description: Calling-list ID from the call session, or null.
        talkTimeSeconds:
          type: number
          description: >-
            Talk duration in seconds, using provider duration when present and
            recorded call duration otherwise. May be fractional.
        recording:
          $ref: '#/components/schemas/Recording'
          description: >-
            Recording availability. Requires recordings:read in addition to
            calls:read.
        transcript:
          $ref: '#/components/schemas/Transcript'
          description: >-
            Transcript availability and speaker/text segments. Requires
            transcripts:read in addition to calls:read.
      required:
        - id
        - callSid
        - ownerId
        - createdAt
        - updatedAt
        - contactId
        - contactName
        - phoneNumber
        - fromPhoneNumber
        - direction
        - callStatus
        - disposition
        - listId
        - talkTimeSeconds
        - recording
        - transcript
      examples:
        - id: 789
          callSid: call_example_789
          ownerId: user_example
          createdAt: '2026-10-07T12:00:00.000Z'
          updatedAt: '2026-10-07T12:00:00.000Z'
          contactId: 123
          contactName: Alex Morgan
          phoneNumber: '+12125550100'
          fromPhoneNumber: '+12125550101'
          direction: outbound
          callStatus: Conversation
          disposition:
            type: Interested
            notes: Requested a follow-up.
          listId: 456
          talkTimeSeconds: 150
          recording:
            state: restricted
          transcript:
            state: restricted
    Error:
      type: object
      properties:
        error:
          type: object
          properties:
            code:
              type: string
              description: Stable machine-readable error code.
            message:
              type: string
              description: Human-readable explanation.
            requestId:
              type: string
              format: uuid
              description: Request identifier to include when investigating a failure.
            details:
              type: array
              items:
                type: object
                properties:
                  path:
                    type: string
                  message:
                    type: string
                required:
                  - path
                  - message
              description: Validation errors, when available.
          required:
            - code
            - message
            - requestId
      required:
        - error
      examples:
        - error:
            code: insufficient_scope
            message: Requires contacts:read
            requestId: 00000000-0000-4000-8000-000000000004
    Recording:
      oneOf:
        - type: object
          properties:
            state:
              type: string
              enum:
                - restricted
          required:
            - state
        - type: object
          properties:
            state:
              type: string
              enum:
                - available
                - unavailable
            url:
              anyOf:
                - type: string
                - type: 'null'
          required:
            - state
            - url
      description: >-
        Without recordings:read, only state=restricted is returned. With that
        permission, available/unavailable indicates stored recording evidence;
        url can still be null when no usable URL can be resolved.
      examples:
        - state: available
          url: https://recordings.example.com/example-call.mp3
    Transcript:
      oneOf:
        - type: object
          properties:
            state:
              type: string
              enum:
                - restricted
          required:
            - state
        - type: object
          properties:
            state:
              type: string
              enum:
                - available
                - unavailable
            segments:
              type: array
              items:
                type: object
                properties:
                  speaker:
                    type: string
                  text:
                    type: string
                required:
                  - speaker
                  - text
          required:
            - state
            - segments
      description: >-
        Without transcripts:read, only state=restricted is returned. With that
        permission, available means parsed segments exist; unavailable returns
        an empty segments array.
      examples:
        - state: available
          segments:
            - speaker: agent
              text: Is this a good time to talk?
            - speaker: customer
              text: Yes, I have a few minutes.
  securitySchemes:
    ApiKey:
      type: http
      scheme: bearer
      bearerFormat: pd_<live|test>_<credential UUID>.<random secret>
      description: >-
        Issued in Developers. Workspace/owner/scopes come from credential, never
        acting-user headers. API keys cannot manage API credentials.

````

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